Delivery

Shipment and Return Policy

1. Shipping Policy

1.1 Processing Time Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving payment confirmation. In case of high order volume, processing times may be extended, and customers will be notified accordingly.

1.2 Shipping Methods & Delivery Times We offer various shipping options, including standard and expedited delivery. 

Delivery times are estimates and may vary due to unforeseen circumstances such as carrier delays, weather conditions, or customs inspections.

1.3 Shipping Costs Shipping costs are calculated at checkout based on the destination, package weight, and selected shipping method. Customers will see the final shipping charges before completing their purchase.

1.4 Order Tracking A tracking number will be provided once the order has been dispatched. Customers can track their shipments through the carrier’s website.

1.5 Shipping Restrictions Certain products may have shipping restrictions due to size, weight, or legal regulations. International shipments may be subject to import duties and taxes, which are the customer’s responsibility.

2. Return and Refund Policy

2.1 Eligibility for Returns Customers may return items within 14 days of receiving their order if they are defective, damaged, or not as described. To be eligible for a return, the item must be unused, in its original packaging, and include all accessories.

2.2 Non-Returnable Items The following items are non-returnable:

  • Software, downloadable products, and digital services

  • Perishable goods and consumables

  • Customized or personalized items

  • Clearance or final sale items

2.3 Return Process To initiate a return, customers must:

  1. Contact our support team at sales@passcode.co.ke with the order number and reason for return.

  2. Receive a return authorization and shipping instructions.

  3. Ship the item back to our designated return address.

Customers are responsible for return shipping costs unless the return is due to an error on our part.

2.4 Refund Process Once the returned item is received and inspected, customers will be notified of the refund status. 

2.5 Exchange Policy Exchanges are only available for defective or damaged items. Customers must follow the return process and request a replacement.

2.6 Cancellations Orders may be cancelled within 24 hours of purchase if they have not been shipped. After this period, cancellations may not be possible.

2.7 Contact Information For any shipping or return inquiries, customers can reach us at:

  • Email: sales@passcode.co.ke

  • Phone: +254714261364

  • Address: P.O BOX 234 – 00202 NAIROBI, KENYA

Passcode East Africa TechVerse Limited reserves the right to modify this policy at any time without prior notice.